A Zai Guide to

How Australian Fintechs Can Build Superior Customer Journeys

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Australia is at the forefront of fintech growth but the events of the past two years have led to a shift in consumer expectations. Fintechs and the businesses that employ their services need to focus on delivering a simple, seamless and personalised customer journey. In this guide, we look at some of the consumer trends emerging from the pandemic and how they are shaping financial and retail innovation. 

 

Our guide covers:

  • A look at the key trends driving progress and fintech innovation.
  • An examination of the design challenges for fintechs today.
  • How automated payment solutions and API-driven payment workflows are critical in delivering superior customer experiences.

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